Application Support Technician: Frontline IT Troubleshooter

GeoStabilization International®; Westminster (CO); On-site; USD 63,000 - 79,000; Full time

Job summary

GeoStabilization International (GSI) is seeking an IT Support Specialist to act as first-line support for Vista, B2W, Salesforce, and related business applications with SLA-aware prioritization.

You will triage tickets using Freshservice, Zendesk, ServiceNow, Jira Service Management, or similar; diagnose root causes, escalate with context, and document outcomes while following escalation pathways across IT leadership.

Qualifications

• Bachelors degree required.
• Hands-on experience with ticketing systems (Freshservice, Zendesk, ServiceNow, Jira Service Management).
• Proficiency with remote support and troubleshooting tools (RDP, TeamViewer).
• Foundational-to-intermediate SQL: read queries, understand table relationships, identify data inconsistencies.

Responsibilities

• Serve as first-line support for Vista, B2W, Salesforce, and related business applications with SLA-aware prioritization.
• Triage tickets using ticketing systems with discipline around urgency, impact, and queuing.
• Diagnose root causes versus surface symptoms; escalate with context and document outcomes.
• Use remote tools to troubleshoot directly on user machines and avoid guessing.

Skills

SQL troubleshooting

Remote support

ERP knowledge

Troubleshooting

User communication

Education

Bachelor's degree

Tools

Freshservice

Zendesk

ServiceNow

Jira Service Management

RDP

TeamViewer

Power BI

Job description

GeoStabilization International (GSI) is seeking an IT Support Specialist to act as first-line support for Vista, B2W, Salesforce, and related business applications with SLA-aware prioritization.

You will triage tickets using Freshservice, Zendesk, ServiceNow, Jira Service Management, or similar; diagnose root causes, escalate with context, and document outcomes while following escalation pathways across IT leadership.