Client-Facing IT Support Specialist I

ISG Technology LLC; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

ISG Technology LLC in Oklahoma City is seeking an IT Support Specialist I to provide exceptional first line support in troubleshooting client issues. This role focuses on effective communication, problem-solving, and utilizing strong organizational skills to enhance customer satisfaction.

The ideal candidate will have a high school diploma and 1-3 years of related experience with networking knowledge. Responsibilities include managing user issues, prioritizing tasks, and ensuring accurate data entry in ConnectWise.

Qualifications

• 1-3 years of related experience required.
• Working knowledge of networking and systems administration.
• Strong analytical and troubleshooting skills.

Responsibilities

• Troubleshoot various user issues effectively.
• Manage and prioritize complex workloads.
• Documenting troubleshooting steps for future reference.

Skills

Organizational skills

Troubleshooting

Customer service

Communication

Collaboration

Education

High School Diploma or GED

Tools

ConnectWise

Cisco

Microsoft

Job description

ISG Technology LLC in Oklahoma City is seeking an IT Support Specialist I to provide exceptional first line support in troubleshooting client issues. This role focuses on effective communication, problem-solving, and utilizing strong organizational skills to enhance customer satisfaction.

The ideal candidate will have a high school diploma and 1-3 years of related experience with networking knowledge. Responsibilities include managing user issues, prioritizing tasks, and ensuring accurate data entry in ConnectWise.