IT Support Specialist I — Fast, Friendly End-User Help

Electro-Mechanical Corporation; Bristol (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

Electro-Mechanical Corporation in Bristol, VA is seeking an IT Support Specialist to manage reported IT service issues and requests. Responsibilities include troubleshooting user issues, maintaining systems, and providing remote support. Ideal candidates will have advanced knowledge in desktop hardware/software and strong communication skills.

The position requires a minimum of an Associate’s degree or 3 years of experience, along with a dedication to customer satisfaction and teamwork.

Qualifications

• Advanced knowledge of desktop PC hardware/software deployment.
• Experience with server/network administration.
• Able to work in fast-paced environments.

Responsibilities

• Triage IT issues and service requests through various communication channels.
• Provide remote access/VPN support and assistance.
• Maintain existing applications and processes.

Skills

Advanced desktop PC hardware knowledge

Networking knowledge

Strong troubleshooting skills

Effective communication skills

Education

Associates degree or Minimum of 3 years' experience

Tools

MS Windows

MS Office

Job description

Electro-Mechanical Corporation in Bristol, VA is seeking an IT Support Specialist to manage reported IT service issues and requests. Responsibilities include troubleshooting user issues, maintaining systems, and providing remote support. Ideal candidates will have advanced knowledge in desktop hardware/software and strong communication skills.

The position requires a minimum of an Associate’s degree or 3 years of experience, along with a dedication to customer satisfaction and teamwork.