IT Support Specialist I – Enterprise Connectivity (CTI)

Federal Reserve Bank of Boston; Boston (MA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare options

401K match

Pension plan

Paid vacation and holidays

Public transportation subsidies

Education assistance

Professional development

Job summary

Federal Reserve Bank of Atlanta invites applications for an IT professional to provide second and third-level support for the CTI Team, delivering exceptional customer support. You will coordinate onboarding projects, facilitate network testing, and act as a technical liaison between customers, internal teams, and vendors.

Strong documentation and problem-solving are essential. You will maintain test labs, develop procedures, and participate in after-hours support, with onsite work required and

Qualifications

• 0-3 years of relevant experience.
• Associate’s degree in information technology or related field.
• Novice to intermediate understanding of subject.
• Works under clearly defined guidelines with direct supervision.

Responsibilities

• Install, maintain, monitor, and troubleshoot systems and applications while providing advanced technical support to resolve complex customer issues.
• Serve as liaison between customers, vendors, and internal teams while managing onboarding projects, equipment changes, and infrastructure implementations.
• Research and resolve connectivity issues and change requests, escalating advanced problems according to established standards for timely resolution.
• Maintain test lab environments for regression testing, problem recreation, and network validation activities to ensure system reliability.
• Create and maintain technical documentation, procedures, and guidelines while identifying opportunities to improve processes and infrastructure.
• Provide after-hours support for urgent issues.

Skills

Systems admin

Network infra

Troubleshooting

Project coordination

Technical liaison

Documentation

On-call support

Education

Associate degree in IT

Job description

Federal Reserve Bank of Atlanta invites applications for an IT professional to provide second and third-level support for the CTI Team, delivering exceptional customer support. You will coordinate onboarding projects, facilitate network testing, and act as a technical liaison between customers, internal teams, and vendors.

Strong documentation and problem-solving are essential. You will maintain test labs, develop procedures, and participate in after-hours support, with onsite work required and