IT Support Specialist I - Enterprise Connectivity

Federal Reserve Bank of Atlanta; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare options

401K match

Paid vacation and holidays

Subsidized public transportation

Education assistance

Professional development programs

Job summary

Federal Reserve Bank of Atlanta seeks a skilled IT professional to provide critical technical support for the FRFS Connectivity Testing and Integration (CTI) Team, delivering second- and third-level support, coordinating onboarding projects, and serving as a liaison between customers, internal teams, and vendors.

You will manage technical projects end-to-end, maintain documentation, and identify process improvements, with strong customer service and problem-solving abilities, and the capacity to

Qualifications

• 0-3 years of relevant IT experience.
• Associate’s degree in IT or related field.
• Novice to intermediate understanding of subject.
• Works under clearly defined guidelines with supervision.

Responsibilities

• Install, maintain, monitor, and troubleshoot systems and applications with advanced technical support.
• Serve as technical liaison between customers, vendors, and internal teams; manage onboarding projects.
• Research and resolve connectivity issues and change requests; escalate advanced problems.
• Maintain test lab environments for regression testing and network validation.
• Create and maintain technical documentation, procedures, and guidelines.
• Provide after-hours support for urgent issues.

Skills

Systems administration

Network infrastructure

Issue diagnosis

Customer project leadership

Documentation

On-call support

Education

Associate’s degree in information technology or related field

Job description

Federal Reserve Bank of Atlanta seeks a skilled IT professional to provide critical technical support for the FRFS Connectivity Testing and Integration (CTI) Team, delivering second- and third-level support, coordinating onboarding projects, and serving as a liaison between customers, internal teams, and vendors.

You will manage technical projects end-to-end, maintain documentation, and identify process improvements, with strong customer service and problem-solving abilities, and the capacity to