Onsite Enterprise Payments Customer Support Specialist

Federal Reserve; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive healthcare options

401K match and fully funded pension

Paid vacation and holidays

Subsidized public transportation

Education Assistance Program

Professional development programs

And more…

Job summary

Federal Reserve Bank of Atlanta is seeking a Customer Service Support Coordinator to provide superior service to financial institutions and internal customers using FRFS platforms. You will respond to routine requests via phone, email, fax, and other channels, ensuring accuracy and adherence to security controls.

The role requires a high school diploma or GED and at least one year of customer service experience; four years for level II.

Qualifications

• Requires high school diploma or GED.
• Typically at least one year of experience in customer service, operations and/or related area; level II requires four years.
• Ability to interface with customers, resolve routine issues, and meet service levels.
• Proficient with Microsoft Office and navigating multiple applications.

Responsibilities

• Provide superior customer service to external and internal customers via multiple channels.
• Escalate complex inquiries to experienced staff or management.
• Process user security requests to establish or discontinue access to Fed services.
• Verify accuracy of access requests and document customer interactions.
• Coordinate with other departments and follow up on issues requiring additional research.

Skills

Customer service

Problem solving

Adaptability

Attention to detail

Verbal and written communication

Time management

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Email systems

Data entry

Job description

Federal Reserve Bank of Atlanta is seeking a Customer Service Support Coordinator to provide superior service to financial institutions and internal customers using FRFS platforms. You will respond to routine requests via phone, email, fax, and other channels, ensuring accuracy and adherence to security controls.

The role requires a high school diploma or GED and at least one year of customer service experience; four years for level II.