IT Support Specialist I — Connectivity Testing & Onsite Liaison

Federal Reserve; Richmond (VA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Healthcare options

401K match

Fully funded pension

Paid vacation and holidays

Public transportation subsidy

Education assistance

Professional development

Job summary

Federal Reserve Bank of Atlanta seeks an IT Support professional to provide critical 2nd/3rd-level technical support and coordinate customer onboarding projects for the FRFS CTI team. You will document processes, troubleshoot connectivity issues, and liaise with vendors, customers, and internal teams.

The role emphasizes strong customer service, problem solving, and the ability to work both independently and with colleagues in a fast-paced environment, with on-site work in multiple locations

Qualifications

• 0–3 years of relevant experience.
• Associate’s degree in information technology or closely related field.
• Novice to intermediate understanding; works under defined guidelines.

Responsibilities

• Provide second/third-level technical support for IT systems and applications.
• Coordinate customer onboarding projects and manage connectivity testing.
• Serve as a liaison between customers, internal teams, and vendors.

Skills

Customer service

IT support

Problem solving

Team collaboration

Education

Associate’s degree in information technology

High school diploma or GED

Tools

None

Job description

Federal Reserve Bank of Atlanta seeks an IT Support professional to provide critical 2nd/3rd-level technical support and coordinate customer onboarding projects for the FRFS CTI team. You will document processes, troubleshoot connectivity issues, and liaise with vendors, customers, and internal teams.

The role emphasizes strong customer service, problem solving, and the ability to work both independently and with colleagues in a fast-paced environment, with on-site work in multiple locations