Enterprise IT Onboarding & Networking Specialist I

Federal Reserve System; San Francisco (CA); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Federal Reserve Bank of Atlanta is seeking a skilled IT professional to deliver critical Tier 2/3 support for the CTI team, coordinating onboarding projects and acting as a liaison between customers, internal teams, and vendors. Responsibilities include managing technical projects end-to-end, maintaining documentation, and driving process improvements, with after-hours support as needed.

Onsite work is required; locations include distributed districts with San Francisco preferred; remote is not

Formación

• 0-3 years of relevant experience
• Associate’s degree in information technology or related field
• Novice to intermediate understanding of subject
• Works under clearly defined guidelines with supervision

Responsabilidades

• Install, maintain, monitor, and troubleshoot systems and applications while providing advanced technical support
• Serve as technical liaison between customers, vendors, and internal teams while managing onboarding projects
• Research and resolve connectivity issues and change requests, escalating advanced problems as needed
• Maintain test lab environments for regression testing and network validation
• Create and maintain technical documentation, procedures, and guidelines; identify process improvements
• Provide after-hours support for urgent issues

Conocimientos

Customer service

Networking basics

Systems administration

Troubleshooting

Educación

Associate’s degree in information technology

Descripción del empleo

Federal Reserve Bank of Atlanta is seeking a skilled IT professional to deliver critical Tier 2/3 support for the CTI team, coordinating onboarding projects and acting as a liaison between customers, internal teams, and vendors. Responsibilities include managing technical projects end-to-end, maintaining documentation, and driving process improvements, with after-hours support as needed.

Onsite work is required; locations include distributed districts with San Francisco preferred; remote is not