Technology Support Analyst I: On-Site IT & End-User Expert

Kirkland & Ellis LLP; Chicago (IL); On-site; USD 51,000 - 72,000; Full time

Job summary

Kirkland & Ellis LLP is seeking a Technology Support Analyst I to provide hands-on desktop, hardware, software, and conference room support in an on-site Chicago office. You will work with the IT Service Desk and technical teams to ensure smooth technology operations, contribute to rollouts, and document solutions.

This full-time role requires after-hours maintenance and weekend overtime as needed. Ideal candidates have 3–4 years of desktop support experience, strong troubleshooting skills,

Qualifications

• 3 to 4 years of experience supporting desktop technologies in a professional services environment; law firm experience is a plus.
• Strong understanding of desktop hardware, software, operating systems, peripherals, and end-user support best practices.
• Experience with Microsoft Windows and Microsoft Office in corporate environments.

Responsibilities

• Desktop & End-User Support: Install, configure, maintain, troubleshoot, and upgrade PCs, OS, software, and peripherals.
• Issue Resolution: Diagnose issues, troubleshoot, and escalate when needed.
• Customer Service Excellence: Provide prompt, professional support while managing priorities.
• Service Desk Collaboration: Work with IT Service Desk for incident resolution.
• Remote Access Support: Support Citrix and VPN technologies.
• Mobile Device Assistance: Configure and troubleshoot iOS devices.
• Networking Support: Troubleshoot basic networking and wireless issues.
• Voice & Communications Tech: Support VoIP systems and telephony issues.
• Conference Room Tech: Setup and troubleshoot AV and video conferencing.
• Documentation: Maintain documentation of solutions and processes.
• Ticket Management: Use ITSM systems to track incidents.
• Project & Rollout Support: Assist with deployments and firm-wide initiatives.
• Team Collaboration: Share expertise and support resolution across teams.
• On-Call & Maintenance: Participate in after-hours maintenance windows and overtime.

Skills

Desktop & End-User Support

Troubleshooting IT Issues

Customer Service

Communication Skills

Team Collaboration

Documentation & Knowledge Sharing

Problem Solving

Adaptability

Education

Degree/Tech Qualification

Certifications: CompTIA A+ & Microsoft

Tools

Citrix

VPN

iManage DeskSite

iManage FileSite

AirWatch

PeopleSoft

Carpe Diem

Avaya

MFA

Lenovo Devices

ITSM Platforms

Job description

Kirkland & Ellis LLP is seeking a Technology Support Analyst I to provide hands-on desktop, hardware, software, and conference room support in an on-site Chicago office. You will work with the IT Service Desk and technical teams to ensure smooth technology operations, contribute to rollouts, and document solutions.

This full-time role requires after-hours maintenance and weekend overtime as needed. Ideal candidates have 3–4 years of desktop support experience, strong troubleshooting skills,