Technology Support Analyst II: End-User & Deployments

Kirkland & Ellis; Chicago (IL); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Retirement plan

Learning & development

Job summary

Kirkland & Ellis is seeking a Technology Support Analyst II in Chicago. You’ll provide hands-on desktop support, diagnose Windows/macOS issues, and assist with remote and onsite technology deployments to ensure a seamless end-user experience.

The role requires 5-6 years in IT support, strong customer service, and the ability to collaborate with cross-functional teams. Occasional travel, after-hours support, and maintenance windows may be required.

Qualifications

• Education in computer science or related field is required/deseired.
• Desirable certifications include CompTIA A+ and Microsoft.
• Strong knowledge of desktop hardware, software, Windows 11, Microsoft 365, Azure, Intune, Teams, Citrix, VPN and end-user computing environments.
• Experience supporting video conferencing platforms, conference room tech, and hybrid meeting environments.
• Excellent interpersonal and written communication skills with a strong customer focus.

Responsibilities

• Provide day-to-day desktop support and resolve hardware/software issues.
• Assist remote and onsite technology deployments and end-user experiences.
• Own incident management from ticketing to resolution and escalation when needed.
• Support remote users, trial sites, and office setups with reliable access to tools.
• Configure and troubleshoot Teams, Zoom, Citrix, VPN, and other collaboration tools.
• Assist with setup and support of Apple iOS devices and related apps.
• Set up and support AV systems, conference room tech, and video meetings.
• Maintain network and VoIP systems support; address wireless connectivity and MFA.
• Document solutions, create process improvements, and share knowledge across teams.
• Participate in technology rollouts, deployments, and maintenance windows.
• Team Collaboration: Work with internal teams, vendors, and remote venues to resolve issues.
• On-Call & After-Hours Support: Participate in maintenance windows and occasional overtime.

Skills

Windows 11

Microsoft 365

Azure

Intune

Microsoft Teams

Citrix

VPN

VoIP

AV support

End-user computing

ServiceNow

MFA

Remote work support

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science or related field

CompTIA A+ certification

Microsoft certifications

Tools

ServiceNow

Cisco video conferencing

iManage

PeopleSoft

Intapp Time

Avaya

MFA Entra

Lenovo devices

Job description

Kirkland & Ellis is seeking a Technology Support Analyst II in Chicago. You’ll provide hands-on desktop support, diagnose Windows/macOS issues, and assist with remote and onsite technology deployments to ensure a seamless end-user experience.

The role requires 5-6 years in IT support, strong customer service, and the ability to collaborate with cross-functional teams. Occasional travel, after-hours support, and maintenance windows may be required.