IT Support Specialist I – End-User & Asset Management

IGT; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

IGT is seeking a Specialist IT Support I to provide first-line IT support to internal employees, ensuring deployment, maintenance, and end-user device support. You’ll manage workstation lifecycles and onboarding/offboarding to keep our teams productive.

Responsibilities include imaging and deploying workstations, asset management, security compliance (SOX, PCI, SOC2), and documenting processes. You’ll collaborate with cross‑functional teams to deliver a smooth employee experience and support

Qualifications

• Bachelor's degree in Information Technology or related field preferred.
• 6 months to 2 years of IT support or Help Desk experience.
• Experience supporting both on-site and remote users.

Responsibilities

• Provide first-line technical support for hardware, software, and workstation-related issues.
• Image, configure, deploy, and track employee workstations across the organization.
• Support onboarding and offboarding by coordinating IT equipment and system access.
• Manage IT assets, inventory, and workstation locations, including office relocations.
• Ensure compliance with security standards and audit requirements, including SOX, PCI, and SOC2 controls.
• Create and maintain IT documentation and contribute to the department knowledge base.
• Support conference room technology and provide emergency assistance when required.
• Escalate and report recurring or complex technical issues.
• Coordinate warranty support with vendors and third-party providers.
• Assist with inventory procurement and IT infrastructure projects.
• Provide IT support for company and customer-facing events.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Analytical thinking

On-site & remote support

Education

Bachelor's degree in Information Technology or related field

High school diploma

Tools

Microsoft Office

Windows

Job description

IGT is seeking a Specialist IT Support I to provide first-line IT support to internal employees, ensuring deployment, maintenance, and end-user device support. You’ll manage workstation lifecycles and onboarding/offboarding to keep our teams productive.

Responsibilities include imaging and deploying workstations, asset management, security compliance (SOX, PCI, SOC2), and documenting processes. You’ll collaborate with cross‑functional teams to deliver a smooth employee experience and support