Senior IT Support Technician: IAM, Endpoints & Warehouse

PlayAGS, Inc.; Las Vegas (NV); Híbrido; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

AGS, a global gaming solutions provider, seeks an IT Support Technician III to own advanced endpoint management, IAM, and service delivery for both corporate users and warehouse operations in Las Vegas.

You will mentor junior staff, resolve complex desktop, network, and application issues, implement upgrades, and collaborate with HR and Security on operations and compliance, while ensuring secure access and reliable IT services.

Formación

• 3+ years IT support experience in a fast-paced environment.
• Strong experience with Active Directory and Microsoft Entra ID (Azure AD).
• Hands-on experience with Microsoft Intune (MDM/MAM).
• Experience with Jira Service Management (JSM) or similar ITSM tools.
• Solid desktop support experience (Windows and macOS/iOS).
• Experience supporting warehouse technology and related applications.
• Familiarity with endpoint management tools (SCCM, KACE, Lansweeper).
• Understanding of networking fundamentals (LAN/WAN, wireless, VPN).
• Experience supporting Microsoft 365 and Teams.
• Experience supporting GenAI tools (ChatGPT, Claude, Copilot).
• Strong troubleshooting, communication, and organizational skills.

Responsabilidades

• Own the full employee IT lifecycle: onboarding, offboarding, role changes, hardware, and access management.
• Administer IAM and device compliance with Intune.
• Manage Jira Service Management queues, SLAs, workflows, and knowledge base content.
• Install, configure, troubleshoot hardware, software, printers, and end-user devices.
• Provide advanced troubleshooting for desktop, network, and application issues.
• Support IT for warehouse tech including scanners, printers, tablets, and apps.
• Coordinate hardware repairs and lifecycle management for warehouse assets.
• Troubleshoot LAN/WAN, wireless, and VPN per company standards.
• Perform system administration tasks: accounts, permissions, endpoint security, policy enforcement.
• Support remote/hybrid workforce with device provisioning and secure access.
• Maintain communication systems and conferencing room AV.
• Software deployments, patching, OS upgrades, and hardware refreshes.
• Assist with email administration and data governance; manage distribution groups.
• Assist in mentoring junior technicians and lead when needed.
• Contribute to process improvements and scalable support practices.
• Partner with HR and Security on operations and compliance.

Conocimientos

Active Directory

Microsoft Entra ID (Azure AD)

Microsoft Intune (MDM/MAM)

Jira Service Management (JSM)

Desktop support (Windows/macOS/iOS)

Warehouse technology support

Endpoint management tools

Networking fundamentals

Microsoft 365 / Teams

GenAI tools awareness

Troubleshooting & communication

Educación

Associate's degree in IT or related field

Herramientas

SCCM

KACE

Lansweeper

Microsoft Intune console

Descripción del empleo

AGS, a global gaming solutions provider, seeks an IT Support Technician III to own advanced endpoint management, IAM, and service delivery for both corporate users and warehouse operations in Las Vegas.

You will mentor junior staff, resolve complex desktop, network, and application issues, implement upgrades, and collaborate with HR and Security on operations and compliance, while ensuring secure access and reliable IT services.