IT Support Specialist I - Desktop & Network Help

tamus; Galveston (TX); On-site; USD 55,000 - 56,000; Full time

Job summary

Texas A&M University at Galveston IT Professional I role sits within the Technology Services team in Galveston, TX. The position supports workstation and campus IT services, ensuring reliable hardware/software operation and security.

The successful candidate installs, configures, and maintains workstations, assists customers, documents progress, and may participate in after-hours on-call support. A bachelor's degree is required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Responsibilities

• Install, configure, maintain and upgrade workstation hardware and software.
• Troubleshoot and resolve workstation and network issues.
• Provide training and supervision to departmental student workers on procedures.
• Monitor and maintain system security; End Point Management configuration.
• Provide centralized support for computer needs on campus and prepare progress reports.

Skills

Multitasking

Team collaboration

Interpersonal skills

Customer service

IT troubleshooting

Education

Bachelor's degree or equivalent

Four months student worker/customer service experience

Tools

MCSA SQL and Intune

Cisco CCNA

CompTIA A+

Extron Certification

Job description

Texas A&M University at Galveston IT Professional I role sits within the Technology Services team in Galveston, TX. The position supports workstation and campus IT services, ensuring reliable hardware/software operation and security.

The successful candidate installs, configures, and maintains workstations, assists customers, documents progress, and may participate in after-hours on-call support. A bachelor's degree is required.