IT Professional I

tamus; Galveston (TX); On-site; USD 55,000 - 56,000; Full time

Job summary

Texas A&M University at Galveston IT Professional I role sits within the Technology Services team in Galveston, TX. The position supports workstation and campus IT services, ensuring reliable hardware/software operation and security.

The successful candidate installs, configures, and maintains workstations, assists customers, documents progress, and may participate in after-hours on-call support. A bachelor's degree is required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Responsibilities

• Install, configure, maintain and upgrade workstation hardware and software.
• Troubleshoot and resolve workstation and network issues.
• Provide training and supervision to departmental student workers on procedures.
• Monitor and maintain system security; End Point Management configuration.
• Provide centralized support for computer needs on campus and prepare progress reports.

Skills

Multitasking

Team collaboration

Interpersonal skills

Customer service

IT troubleshooting

Education

Bachelor's degree or equivalent

Four months student worker/customer service experience

Tools

MCSA SQL and Intune

Cisco CCNA

CompTIA A+

Extron Certification

Job description

Job Title

IT Professional I

Agency

Texas A&M University at Galveston

Department

Technology Services

Proposed Minimum Salary

$4,607.80 monthly

Job Location

Galveston, Texas

Job Type

Staff

Job Description

A Glimpse of the Job

Workstation Support

• Installs, configures, maintains, and upgrades, workstation hardware and software.
• Moves equipment.
• Provides training and supervision to departmental student workers on these procedures.
• Investigates, troubleshoots, and resolves workstation and network issues.
• Recommends upgrades for workstations as necessary.
• Recommends specifications for workstation and/or peripheral or hardware purchases.
• Monitors and maintains system security.
• End Point Management System Configuration.

General Support

• Provides centralized support for computer needs on campus.
• Researches, recommends, and resolves a wide range of technical and procedural problems for customers.
• Provides estimates and progress reports.
• Works with departmental staff to understand and outline goals and objectives for departmental technology needs.
• Makes recommendations to create efficiency and enhance operations of the department.
• Audio Visual programming and support.

Departmental Support

• Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department.
• Ensures work is accurate and in compliance with department or project quality standards.
• Provides on-call support on nights and weekends as needed.

Training and Other

Assist customers on software operation.

What you need to know

Salary: $55,293 annually

Required Education and Experience

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Preferred Qualifications

• Microsoft Certification MCSA SQL and Intune
• Cisco CCNA
• COMP TIA A+
• Extron Certification

Knowledge, Skills, and Abilities

• Ability to multitask and work cooperatively with others.
• Must be able to work in a collaborative team environment.
• Strong interpersonal skills.
• Customer service experience.
• Experience configuring, administering, and/or troubleshooting.

Physical Requirements

• Ability to lift and/or move medium weight objects.

Other Requirements and Factors

• This position is security sensitive.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements
• May be required to provide on-call support on nights and weekends as needed.
• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems
• All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Who we are

We are the ocean campus of Texas A&M University at Galveston. Our employees come from throughout the world, with many different perspectives, talents, lived experiences, and interests. Aggies by the Sea promote a welcoming and highly productive work environment. We support the university's goals to recruit and retain a quality workforce and encourage life-long learning practices. We will do our part to assist you in your new position and encourage you to take advantage of training and development opportunities that are available to help you be successful.

Equal Opportunity/Veterans/Disability Employer.