IT Support Services Lead - Service Desk & Incident Mgmt

City of Galveston

United States

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

The City of Galveston is seeking a technical support manager to supervise daily activities of the support services team. Responsibilities include troubleshooting and administration of computer services, managing incident tickets, and ensuring user satisfaction.

The ideal candidate will have an associate's degree in Computer Science and at least two years of experience in a lead customer-facing role. This position offers opportunities to build relationships with city departments and improve service delivery.

Qualifications

Associate’s degree in Computer Science, Management and Information Systems (MIS), or closely related field.
Minimum of 2 years in a lead customer-facing role.

Responsibilities

Plan and coordinate resources for end-user support services.
Provide in-person technical assistance and manage incident resolution procedures.
Troubleshoot software and hardware issues efficiently.
Monitor staff performance and ticket handling.
Log all calls, requests, and incidents correctly.