IT Support Services Manager: Lead End-User Tech & Ops

Galvestontx; Galveston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Galvestontx is searching for an IT Support Services Manager in Galveston, TX. This role encompasses supervising a support services team, troubleshooting technical issues, and ensuring efficient handling of support requests while maintaining quality user system performance.

The ideal candidate will have an Associate's degree in Computer Science or a related field with at least 2 years of experience in a lead customer-facing role. Strong problem-solving skills and the ability to work collaboratively with various departments are essential.

Qualifications

• Requires an Associate’s degree in Computer Science or related field and 2 years in a lead customer-facing role.
• Or 4 years of experience in a lead customer-facing role.

Responsibilities

• Supervise daily activities of the support services team.
• Monitor staff and resolution of user problems for optimum performance.
• Ensure effective use of ticketing system for tracking requests.

Skills

Technical support

Customer service

Problem resolution

Team management

Education

Associate's degree in Computer Science or related field

4 years in lead customer-facing role

Job description

Galvestontx is searching for an IT Support Services Manager in Galveston, TX. This role encompasses supervising a support services team, troubleshooting technical issues, and ensuring efficient handling of support requests while maintaining quality user system performance.

The ideal candidate will have an Associate's degree in Computer Science or a related field with at least 2 years of experience in a lead customer-facing role. Strong problem-solving skills and the ability to work collaboratively with various departments are essential.