Enterprise Payments Support Specialist (Onsite)

Federal Reserve; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare options (Medical, Dental, V

401K match

Pension plan

Paid vacation and holidays

Public transportation subsidy

Education Assistance Program

Professional development

Job summary

The Federal Reserve Bank of Atlanta is seeking a Customer Service Support Coordinator to assist financial institutions using FRFS platforms. This role emphasizes customer service and problem solving in a fast-paced, onsite environment.

You will handle inquiries via phone, email, and other channels, escalate complex issues, and support access requests while adhering to security controls. Onsite work is required with a day shift from 7:00am to 7:00pm EST.

Qualifications

• Requires a high school diploma or GED.
• At least 1 year in customer service, operations or related area (4 years for level II).
• Ability to interact with customers and resolve routine issues while meeting service levels.

Responsibilities

• Provide superior customer service to external and internal customers across multiple channels.
• Escalate complex inquiries to experienced staff or management as needed.
• Ensure accurate processing of access requests and maintain documentation in systems.

Skills

Customer service

Problem solving

Adaptability

Attention to detail

Interpersonal skills

Verbal communication

Written communication

Active listening

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Email systems

Web-based applications

Job description

The Federal Reserve Bank of Atlanta is seeking a Customer Service Support Coordinator to assist financial institutions using FRFS platforms. This role emphasizes customer service and problem solving in a fast-paced, onsite environment.

You will handle inquiries via phone, email, and other channels, escalate complex issues, and support access requests while adhering to security controls. Onsite work is required with a day shift from 7:00am to 7:00pm EST.