IT Support Specialist I

Vartek Services Inc; Milford (OH); On-site; USD 29,000 - 32,000; Full time

Job summary

Vartek Services Inc. is seeking an IT Support Specialist to deliver timely, on-site technical assistance to teachers, staff, and students in Milford, OH.

You will install devices, configure software, document issues in the ticketing system, and maintain high customer service standards while traveling between school sites.

This full-time, non-exempt role requires 0–2 years of experience, an associate degree, and A+ certification preferred; valid driver's license required.

Qualifications

• Associate’s degree; bachelor’s degree preferred
• 0-2 years experience
• A+ certification preferred

Responsibilities

• Provide on-site desktop and mobile device support to teachers, administrators and students
• Assist with setup, configuration and installation of devices, equipment, software, printers and peripherals
• Document break/fix activities in the online ticketing system
• Provide excellent customer service
• Attend school board meetings, as required
• Perform other duties as assigned

Skills

Customer service

Technical support

On-site support

Education

Associate’s degree

Tools

Ticketing system

Job description

About this position

Description: Vartek Position Description

Position IT Support Specialist

Reports to EdTech Leader (or equivalent team lead)

FSLA Full time, non-exempt

Position Summary

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions

• Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
• Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
• Document break/fix activities in the online ticketing system.
• Provide excellent customer service.
• Attend school board meetings, as required.
• Perform other duties as assigned.

Requirements:

Education/Experience

• Associate’s degree; bachelor’s degree preferred
• 0-2 years experience

Certifications

• A+ certification preferred
• Valid driver’s license; must adhere to company driving policy

Travel

• Most have valid drivers license and able to drive between school buildings

Physical Requirements

• Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

Work Schedule

• 12 months, Monday-Friday
• Varies with client hours; normally one hour prior to start of school day until one hour after end of school day

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Salary Information

$21 - $23Hourly Wage