IT Support Specialist - Helpdesk & Training

Georgia Department of Revenue; Georgia; On-site; USD 49,000 - 59,000; Full time

Job summary

Atlanta Technical College seeks a Full-Time Technical Support Specialist to supervise and deliver technical support for faculty and staff on the main campus south of Downtown Atlanta.

Under supervision, you will install operating systems, repair networks and workstations, and develop training programs on hardware, software and networking. This role focuses on proactive service delivery within the IT division.

Qualifications

• Must possess and demonstrate an Associate’s degree or higher from a regionally accredited college or university AND Three (3) or more years of work-related experience.
• Experience may substitute for the degree on a year-for-year basis.

Responsibilities

• Directs the processing and response to helpdesk calls from administrators, faculty and staff.
• Serves on a team of technicians and provides services to technology users.
• Installs Microsoft operating systems and applications software.
• Maintains and repairs computer networks, workstations and peripheral equipment including performing troubleshooting functions.
• Develops and conducts training programs on hardware, software, and network.

Skills

Customer service

Training staff

Team collaboration

Problem solving

Oral and written communication

Education

Associate’s degree or higher

3+ years work experience

Tools

Windows OS

Network hardware

PC repair

Job description

Atlanta Technical College seeks a Full-Time Technical Support Specialist to supervise and deliver technical support for faculty and staff on the main campus south of Downtown Atlanta.

Under supervision, you will install operating systems, repair networks and workstations, and develop training programs on hardware, software and networking. This role focuses on proactive service delivery within the IT division.