Full-Time Technical Support Specialist

Georgia Department of Revenue; Atlanta (GA); On-site; USD 49,000 - 59,000; Full time

Job summary

Atlanta Technical College (ATC) is seeking a Full-Time Technical Support Specialist in the Information Technology division. This position is located on ATC’s Main campus, just south of Downtown Atlanta.

Under the supervision of the IT Service Manager, you will supervise the provision of technical support services for faculty and staff, handling helpdesk requests, software installations, and network maintenance to ensure reliable technology services across the campus.

Qualifications

• Associate’s degree or higher from a regionally accredited college.
• Three (3) or more years of work-related experience.
• Experience may substitute for the degree on a year-for-year basis.

Responsibilities

• Directs the processing and response to helpdesk calls from administrators, faculty and staff.
• Installs Microsoft operating systems and applications software.
• Maintains and repairs computer networks, workstations and peripheral equipment.
• Develops and conducts training programs on hardware, software, and network.

Education

Associate’s degree or higher from a regionally accredited college

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Full-Time Technical Support Specialist

Agency:

Atlanta Technical College

Job Requisition ID:

JR0000002514

Shift:

Day (United States of America)

Compensation Details:

$54,000.00 ANNUALLY

Job Description:

Atlanta Technical College (ATC) is seeking highly qualified applicants for the Full-Time Technical Support Specialist position in the Information Technology division. This position is located on Atlanta Technical College’s Main campus, just South of Downtown Atlanta.

Under general supervision of the IT Service Manager, the Full-Time Technical Support Specialist is responsible for supervising the provision of technical support services for faculty and staff.

Jobduties include,butmaynotbelimitedto,thefollowing:

• Directs the processing and response to helpdesk calls from administrators, faculty and staff.
• Serves on a team of technicians and provides services to technology users.
• Installs Microsoft operating systems and applications software.
• Maintains and repairs computer networks, workstations and peripheral equipment including performing troubleshooting functions.
• Determines computer and/or network hardware and software problems.
• Research and investigate new technology products for PC networking, software and hardware products.
• Communicates accurate information to department staff and outside entities.
• Assists with the installation of fiber and copper cabling to include hone cabling.
• Develops and conducts training programs on hardware, software, and network.
• Serves on appropriate ad hoc committees.
• Works cooperatively with team of technicians as necessary to carry out tasks to accomplish strategic objectives; and
• Perform additional duties, as assigned.

COMPETENCIES

• Knowledge of computer and network hardware, operating systems, application software, and network infrastructure
• Knowledge of information security practices and technology
• Knowledge of the acquisition and deployment of computer software applications and technology hardware
• Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems
• Skill in the provision of customer services
• Skill in the training and supervision of personnel
• Skill in the operation of computers and job-related software programs
• Decision making and problem-solving skills
• Skill in interpersonal relations and in dealing with the public
• Oral and written communication skills

MINIMUM QUALIFICATIONS:

Must possess and demonstrate an Associate’s degree or higher from a regionally accredited college or university AND Three (3) or more years of work-related experience.

Note: Experience may substitute for the degree on a year-for-year basis

May be required to work at other locations and other locations within the community.

EQUAL OPPORTUNITY EMPLOYER

As set forth in its student catalog, Atlanta Technical College does not discriminate on the basis of race, color, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For further information regarding these laws (Title VI and IX) contact Tracye Paggett, Director of Student Services, Special Needs and Equity, Academic and Student Affairs Division, Atlanta Technical College, Cleveland Dennard Center, Suite C1111, 404.225.4446. Email: [e-mail]. To request reasonable accommodations upon enrollment (Section 504/ADA), contact Tracye Paggett, Director of Student Services, Special Needs and Equity, Atlanta Technical College, Academic and Student Affairs Division, Cleveland Dennard Building, Suite C1111, 404.225.4446. Email: [e-mail]. Faculty and staff with questions about equity or reasonable accommodation should contactGeorgina Dumay, Director, HumanResources, Cleveland Dennard Building, Suite 180A, Atlanta Technical College 1560 Metropolitan Pkwy. SW, Atlanta Georgia 30310. [e-mail].

Minimum Qualifications:

Associate’s degree *and* Three (3) years of work related experience–Note: Experience may substitute for the degree on a year-for-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.