IT Support Specialist: Helpdesk & Systems Troubleshooter

Fantasy Springs Resort Casino

Indio (CA)

On-site

USD 52,000 - 70,000

Full time

10 days ago

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Job summary

Fantasy Springs Resort Casino in Indio, CA seeks an IT Support Specialist to provide helpdesk support for employees. You will troubleshoot hardware, software and remote access issues, preserve logs, and assist in inventory management to keep systems running smoothly.

The role emphasizes strong communication, problem-solving, and a willingness to learn new technologies in a fast-paced casino environment.

Qualifications

Must be 21 years of age or older.
High School Diploma or GED/equivalent.
Flexibility to work a variety of shifts.
Excellent communications skills with clear and informative delivery.
Tech savvy with working knowledge of office automation products, databases and remote control.
Good understanding of computer systems, mobile devices and other tech products.
Detail oriented with strong problem-solving, analytical and team-working skills.
Openness to learning new technologies.
Basic troubleshooting knowledge of MS Windows and Office.
Experience with AS400, ACSC CMS/SMS, SWS, Micros Simphony POS, Opera PMS is desirable.

Responsibilities

Serve as the point of contact for departments or employees seeking technical assistance by phone, email, or in person.
Troubleshoot, diagnose, and resolve hardware and software issues using various techniques.
Determine the best solution quickly based on issue details and customer input.
Take ownership of issues and escalate as appropriate.
Respond to tickets and projects assigned and maintain documentation.
Remotely access hardware or software to implement fixes.
Assist in maintaining hardware and software inventory.
Contribute to building a positive team spirit and support goals and objectives.