Onsite IT Help Desk Specialist

Agua Caliente Casino • Resort • Spa

Rancho Mirage (CA)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

Agua Caliente Casino • Resort • Spa in Rancho Mirage, CA seeks an IT Help Desk Specialist to provide first-line support for all IT service requests. You will triage, diagnose, document issues, and escalate when needed, while delivering friendly, responsive customer service in a fast-paced hospitality environment.

The role requires a high school diploma and 1–2 years of experience; hospitality background is preferred.

Qualifications

High school diploma or GED required.
1–2 years of related work experience required.
Hospitality experience preferred.
Strong analytical and problem-solving skills.
Excellent interpersonal, written and oral communication skills.

Responsibilities

Handle first line of IT support for all end user service requests.
Triage and perform diagnostics using available tools while providing excellent customer service.
Document all aspects of a given situation including root cause analysis and resolution before escalation.
Monitor Help Desk ticket queue and respond in a timely fashion.
Collaborate with IT team to maintain knowledge base and ensure accurate information.