Onsite IT Help Desk Specialist (First-Line Support)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA is seeking a frontline IT Support specialist to handle first-line requests, triage issues, and document outcomes onsite. You will escalate where needed and maintain accurate records in a fast-paced hospitality setting.

Responsibilities include monitoring the Help Desk queue, delivering excellent customer service, and contributing to a knowledge base for IT teammates. This role requires 1–2 years of related experience and strong communication skills.

Qualifications

• High school diploma or equivalent required; college degree and/or technical certification preferred.
• 1–2 years of related work experience; hospitality experience preferred.
• Strong analytical and problem-solving skills.
• Exceptional interpersonal, written and oral communication skills; team collaboration.
• Strong documentation skills with attention to detail.

Responsibilities

• Handle first line IT support for all end-user related service requests.
• Triage and diagnose using available tools while providing excellent customer service.
• Apply logical troubleshooting and document findings before escalation.
• Monitor Help Desk ticket queue and respond promptly, recording root cause and resolution.
• Collaborate with IT team members to create and maintain a knowledge base.

Skills

Analytical skills

Problem solving

Communication skills

Documentation

Windows knowledge

Mac OS knowledge

Mobile devices knowledge

IT help desk

Education

High school diploma or equivalent

College degree preferred

Technical certification preferred

Tools

Windows

Mac OS

iOS

Android

Job description

Agua Caliente Casinos in Rancho Mirage, CA is seeking a frontline IT Support specialist to handle first-line requests, triage issues, and document outcomes onsite. You will escalate where needed and maintain accurate records in a fast-paced hospitality setting.

Responsibilities include monitoring the Help Desk queue, delivering excellent customer service, and contributing to a knowledge base for IT teammates. This role requires 1–2 years of related experience and strong communication skills.