Onsite Tier 1 IT Support Specialist — End-User & Hardware

Charleston ENT & Allergy; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Charleston ENT & Allergy is seeking a Tier 1 Support Specialist to join our growing IT team. You will provide hands-on end-user support across offices, respond to service tickets, answer staff questions, and communicate solutions clearly.

The role covers on-site hardware, software, and phone support, NextGen EHR workflows, device provisioning, onboarding/off-boarding users, and remote-access assistance. Travel to sites in Charleston and nearby counties is expected; this is not a remote position.

Qualifications

• Unable to determine specific required qualifications from the posting.

Responsibilities

• Provide hands-on end-user support across offices, respond to service tickets, answer staff questions, and communicate solutions clearly.
• Perform on-site hardware, software, and phone support, including provisioning and troubleshooting IT equipment and NextGen EHR workflows.
• Assist with onboarding and off-boarding user accounts and offer remote-access support as needed.
• Travel to sites in Charleston and surrounding counties for on-the-spot assessments and issue resolution; support is not remote.

Job description

Charleston ENT & Allergy is seeking a Tier 1 Support Specialist to join our growing IT team. You will provide hands-on end-user support across offices, respond to service tickets, answer staff questions, and communicate solutions clearly.

The role covers on-site hardware, software, and phone support, NextGen EHR workflows, device provisioning, onboarding/off-boarding users, and remote-access assistance. Travel to sites in Charleston and nearby counties is expected; this is not a remote position.