IT Support Specialist: Help Desk & End-User Tech

Bolthouse Farms, Inc.; Bakersfield (CA); On-site; USD 80,231,000 - 91,693,000; Full time

Benefits offered by this job

Medical

Vision

Group Life and AD&D

Voluntary Life and AD&D

Group Short-Term Disability

Group Long-Term Disability

Flexible Spending Accounts

Employee Assistance Program

401k

Paid Time Off

Job summary

Bolthouse Fresh Foods in Bakersfield, CA is hiring an IT Support Technician to provide level-one end-user support across multiple locations in the United States. You’ll handle hardware, software, and basic network issues, respond to incidents, and maintain documentation per SOPs.

This full-time, non-exempt role offers a shift-based schedule (Shift 1, 8am-5pm), with opportunities to work with AD, Windows 10/11, MS Office 365, and various endpoint management tools.

Qualifications

• High School Diploma or GED with 2+ years in Desktop Support/IT Service Desk.
• Associate degree in IT/CS or equivalent experience preferred.
• Experience with Windows OS and Microsoft 365 applications.
• Experience troubleshooting hardware, software, and basic network issues.
• Background check and clean driving record required.

Responsibilities

• Provide user support for desktops, laptops, mobile devices, and printers.
• Assist with rollout of end-user technology initiatives and office moves.
• Respond to technical emergencies and prioritize requests promptly.
• Maintain and improve end-user technology SOPs and documentation.
• Hardware/software problem isolation and diagnosis.
• Manage AD security setup, Exchange accounts, and software tools.
• Stay current with new technologies and support tools.
• Back up Service Desk during peak periods.

Skills

PC hardware knowledge

PC diagnostics

PC maintenance

Anti-Virus support

Microsoft Windows 10/11

MS Office 365

Effective communication

Documentation skills

Non-technical explainability

Time management

Team player

Attention to detail

Education

High School Diploma or GED

Associate degree in IT/CS or related field

Tools

Active Directory

Azure AD / Entra ID

Microsoft Intune

Endpoint management tools

Ivanti

Kronos / ERP familiarity

Job description

Bolthouse Fresh Foods in Bakersfield, CA is hiring an IT Support Technician to provide level-one end-user support across multiple locations in the United States. You’ll handle hardware, software, and basic network issues, respond to incidents, and maintain documentation per SOPs.

This full-time, non-exempt role offers a shift-based schedule (Shift 1, 8am-5pm), with opportunities to work with AD, Windows 10/11, MS Office 365, and various endpoint management tools.