End-User IT Support Specialist | Help Desk Tech

Producers; Fresno (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Producers Dairy Foods in Fresno, CA is seeking a Help Desk Technician to support internal users with device, application and software issues. The role requires excellent customer service, attention to detail, and strong written and oral communication.

The technician will be the first point of contact for IT requests and will document, track, and escalate issues as needed. Responsibilities include troubleshooting hardware and software, updating tickets, maintaining knowledge bases, and

Qualifications

• High School Diploma or GED.
• Six months to two years' experience in help desk support is preferred.
• Excellent communication and training skills.
• Humble, approachable and honest.
• Good judgement, problem solving and decision-making skills; organized record keeper.
• Self-starter who can work independently and deliver accurate, timely results.
• Organized, detail oriented and able to handle multiple projects with deadlines.
• Ability to solve problems, accept feedback and adapt to changing priorities.
• Excellent verbal and written skills with strong emotional intelligence.

Responsibilities

• The Help Desk Technician is the first point-of-contact for end-users seeking technical assistance.
• Communicate effectively with non-technical end-users to gather details and resolve issues.
• Provide timely updates to internal customers and maintain ticket information.
• Escalate unresolved issues to the next level with all relevant details.
• Troubleshoot, diagnose, and resolve hardware/software issues efficiently.
• Document issues, steps, and final resolution in the ticketing system.
• Maintain technical documentation on software installation and hardware configuration.
• Identify areas for service improvement and communicate recurring issues to admins.
• Coordinate with external vendors as needed and travel to other locations when required.
• Complete assigned projects and report progress to management.

Skills

Communication

Training skills

Problem solving

Multitasking

Customer service

Education

High School Diploma or GED

Job description

Producers Dairy Foods in Fresno, CA is seeking a Help Desk Technician to support internal users with device, application and software issues. The role requires excellent customer service, attention to detail, and strong written and oral communication.

The technician will be the first point of contact for IT requests and will document, track, and escalate issues as needed. Responsibilities include troubleshooting hardware and software, updating tickets, maintaining knowledge bases, and