Mission-Driven IT Support Specialist

Self-Help Federal Credit Union; Durham, Northern (NC, KY); Hybrid; USD 54,000 - 81,000; Full time

Job summary

Self-Help is seeking an IT Support Specialist to join our Durham, NC team. The role involves maintaining computer networks, resolving hardware and software issues, and providing frontline support to staff across devices and apps.

Ideal candidates have a high school diploma with five years of experience or equivalent, and may hold Microsoft certifications. Strong customer service, documentation, and on-call flexibility are valued in our mission-driven organization.

Qualifications

• High school diploma with five years' experience or equivalent.
• Microsoft certifications preferred.
• Familiarity with mobile devices and hardware troubleshooting.

Responsibilities

• Maintain and administer computer networks and related environments including hardware, software, and configurations.
• Answer and prioritize requests for assistance from users experiencing problems.
• Log and track calls, perform backups and disaster recovery operations.

Skills

Customer service

Remote user support

Hardware troubleshooting

Problem solving

Networking basics

Documentation

Microsoft certifications

Outlook

Exchange Server

MS Office

VPN

Education

High school diploma

Tools

Outlook

Exchange Server

MS Office

VPN

Job description

Self-Help is seeking an IT Support Specialist to join our Durham, NC team. The role involves maintaining computer networks, resolving hardware and software issues, and providing frontline support to staff across devices and apps.

Ideal candidates have a high school diploma with five years of experience or equivalent, and may hold Microsoft certifications. Strong customer service, documentation, and on-call flexibility are valued in our mission-driven organization.