Education IT Technician II - On-Site School Tech Support

Chapel Hill-Carrboro City Schools; Lincoln Center (KS); On-site; USD 38,000 - 60,000; Full time

Job summary

Chapel Hill-Carrboro City Schools seeks an IT Technician II to provide on-site technical support for schools in alignment with district standards and the central IT department’s guidance.

The role covers installation and troubleshooting of client devices, peripherals, and classroom AV equipment, plus basic IT infrastructure tasks and work-order management. A valid NC driver’s license and two years of IT support experience are required.

Qualifications

• High School diploma or equivalent required.
• Valid NC driver’s license required.
• Minimum two years of IT support experience with Windows/macOS/ChromeOS/iOS/iPadOS/Android and related hardware.

Responsibilities

• Provide on-site technical support for school sites in accordance with district standards and IT department direction.
• Install, configure, and troubleshoot district-owned client devices and peripherals (laptops, desktops, tablets, printers, projectors, displays).
• Install and troubleshoot room presentation equipment and network connectivity (interactive whiteboards, displays, audio systems).
• Assist in basic rack-mounted IT infrastructure and equipment.
• Answer calls, document issues, and create work orders; follow SLA procedures.
• Transport equipment using department vehicles as needed for site visits.
• Support programs and meetings with equipment pickup, delivery, and setup.
• Assist in equipment selection and surplus processing at locations.
• Perform related duties and maintain compliance with policies.

Skills

Operating Systems knowledge

Hardware troubleshooting

Office & Workspace application

Education

High School diploma

Valid NC driver’s license

2+ years IT support experience

Tools

Microsoft Office

Google Workspace

ERP software

Job description

Chapel Hill-Carrboro City Schools seeks an IT Technician II to provide on-site technical support for schools in alignment with district standards and the central IT department’s guidance.

The role covers installation and troubleshooting of client devices, peripherals, and classroom AV equipment, plus basic IT infrastructure tasks and work-order management. A valid NC driver’s license and two years of IT support experience are required.