IT Support Specialist: Help Desk & Desktop

Caesars Entertainment; Reno (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment in Reno, NV is seeking an MIS Specialist to ensure proper system operations and deliver first-level IT support across hardware and software. You will respond to help desk requests, diagnose issues, and document actions taken to restore service.

Ideal candidates have an Associate degree in CS or equivalent, 2–3 years IT support experience, and strong communication under pressure. This role involves on-site work in a dynamic casino tech environment with family-style service.

Qualifications

• Associate degree or technical IT experience required.
• 2–3 years’ IT support experience across multiple platforms.
• Strong verbal and written communication skills.

Responsibilities

• Respond to help desk requests via phone, email, or other channels and escalate as needed.
• Provide first-level technical support for hardware and software issues.
• Document end-user information and track problem-solving steps.
• Perform hands-on fixes, software installations, and hardware upgrades.
• Assist with preventative maintenance and asset inventory.

Skills

Help desk support

IT support

Communication skills

Hardware & software knowledge

Problem-solving

Education

Associate degree in Computer Science

Job description

Caesars Entertainment in Reno, NV is seeking an MIS Specialist to ensure proper system operations and deliver first-level IT support across hardware and software. You will respond to help desk requests, diagnose issues, and document actions taken to restore service.

Ideal candidates have an Associate degree in CS or equivalent, 2–3 years IT support experience, and strong communication under pressure. This role involves on-site work in a dynamic casino tech environment with family-style service.