IT Specialist-Reno, NV

Caesars Entertainment; Reno (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment in Reno, NV is seeking an MIS Specialist to ensure proper system operations and deliver first-level IT support across hardware and software. You will respond to help desk requests, diagnose issues, and document actions taken to restore service.

Ideal candidates have an Associate degree in CS or equivalent, 2–3 years IT support experience, and strong communication under pressure. This role involves on-site work in a dynamic casino tech environment with family-style service.

Qualifications

• Associate degree or technical IT experience required.
• 2–3 years’ IT support experience across multiple platforms.
• Strong verbal and written communication skills.

Responsibilities

• Respond to help desk requests via phone, email, or other channels and escalate as needed.
• Provide first-level technical support for hardware and software issues.
• Document end-user information and track problem-solving steps.
• Perform hands-on fixes, software installations, and hardware upgrades.
• Assist with preventative maintenance and asset inventory.

Skills

Help desk support

IT support

Communication skills

Hardware & software knowledge

Problem-solving

Education

Associate degree in Computer Science

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The MIS Specialist’s role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.

How You Will Create the Extraordinary

• Respond to help desk requests via phone, email, or other channels; elevate unresolved issues in a timely and effective manner.
• Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
• Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken
• Applies diagnostic utilities to aid in troubleshooting
• Access’ software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Performs hands‑on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Performs other job‑related duties as assigned

What You Will Need

• Associate degree in Computer Science or equivalent technical experience.
• 2–3 years’ experience in IT support, with demonstrated ability to troubleshoot across multiple platforms.
• Strong proficiency with personal computing hardware/software and restoration techniques.
• Excellent verbal and written communication skills.
• Proven ability to perform under pressure in high‑paced environments.
• Familiarity with daily logs, instructions, memos, and company procedures.
• Experience with maintaining technical asset inventories.

ADDITIONAL REQUIREMENTS

• Ability to lift up to 50 lbs. and carry up to 25 lbs.
• Comfortable working in environments with noise, bright lighting, and dust.
• Frequent physical tasks include twisting, stooping, bending, kneeling, reaching overhead, and climbing.
• Must be responsive to tactile, auditory, visual, and speech‑based cues.
• Must be able to freely access and navigate all areas of the property, including casino floor

May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and writing English. Need excellent interpersonal skills. Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.