IT Support Specialist

ViziRecruiter,LLC.; City of Glens Falls (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Pension

Medical insurance

Mental health support

Wellness and Volunteer Time Off

Job summary

Connection is seeking an IT Support Associate / Help Desk Technician to deliver hands-on technical support for hardware, software, and network issues in a professional environment. You’ll handle end-user support, troubleshooting, and IT deployments while contributing to IT projects and inventory management.

Ideal candidates have a Bachelor’s degree or equivalent experience and 6+ years of IT experience, strong communication skills, and the ability to work independently or in a team.

Qualifications

• Bachelor's degree in Information Technology or a related field, or equivalent experience.
• Strong troubleshooting experience with hardware and software.
• Excellent communication, customer service, and problem-solving skills.

Responsibilities

• Provide professional, courteous end-user support for hardware, software, and network-related issues.
• Troubleshoot, repair, configure, and maintain workstations, printers, and other IT equipment.
• Document support requests and resolutions within the Help Desk ticketing system.
• Manage IT equipment and software inventory, deployments, procurement, and invoicing.
• Assist with technology projects, budgeting, and other IT initiatives.
• Collaborate with IT teams, vendors, and end users to resolve technical issues.
• Participate in a rotational evening and weekend on-call schedule for emergency support.

Skills

End-user support

Troubleshooting

Communication skills

Prioritization

Teamwork

Education

Bachelor's degree in IT or related field

Tools

Microsoft Office Suite

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Connection has a fantastic opportunity through our Technical Staffing division for an experienced IT Support Associate / Help Desk Technician. This role offers the opportunity to provide hands-on technical support in a professional environment while supporting hardware, software, inventory, and technology projects. They also offer a pension!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Responsibilities

• Provide professional, courteous end‑user support for hardware, software, and network‑related issues.
• Troubleshoot, repair, configure, and maintain workstations, printers, and other IT equipment.
• Document support requests and resolutions within the Help Desk ticketing system.
• Manage IT equipment and software inventory, deployments, procurement, and invoicing.
• Assist with technology projects, budgeting, and other IT initiatives.
• Collaborate with IT teams, vendors, and end users to resolve technical issues.
• Participate in a rotational evening and weekend on‑call schedule for emergency support.

Requirements

• Bachelor’s degree in Information Technology or a related field, or equivalent experience.
• 6+ years of relevant IT experience.
• Strong troubleshooting experience with hardware and software.
• Basic knowledge of networking and network architectures.
• Excellent communication, customer service, and problem‑solving skills.
• Ability to prioritize multiple tasks and work independently or as part of a team.
• Proficiency with Microsoft Office Suite.
• Ability to lift and move equipment weighing up to 25 pounds.