IT Support Specialist - Hardware, Software & Enterprise Apps

Socket.dev

Chesapeake (VA)

On-site

USD 30,000 - 33,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Life insurance

Disability insurance

401k

PTO

Paid holidays

Employee stock purchase plan

Job summary

Dollar Tree in Chesapeake, VA is seeking a Technical Support Specialist to provide second-level technical and operational support for enterprise software applications and hardware. The role includes hardware setup, maintenance, and repair, plus software installation and incident management via ServiceNow.

The candidate should have at least 2 years of experience supporting end users, with strong troubleshooting and customer-service orientation.

Qualifications

Education: HS Diploma required; Associate's degree in CS, MIS, or related field, or equivalent experience, desired.
Experience: Minimum of 2 years supporting end users with hardware and software, including procedural problems.
Certifications: CompTIA A+, Network+, or Security+ preferred.

Responsibilities

Setup, installation, maintenance, and support of all company-provided hardware (desktops, laptops, printers, scanners).
Manage incidents and requests via ServiceNow to meet SLAs.
Provide second-level operations and technical support for SSC and field users.
Document incidents and requests for accurate reporting.
Assist with installation, testing, and documentation of hardware/software products.