IT Customer Support Specialist

Mi Technical Solutions; Chesapeake (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

MI Technical solutions in Chesapeake, VA is looking for an IT Customer Support Specialist to deliver a full range of IT asset support and act as the SharePoint site collection administrator/developer.

The role requires security clearance, 5 years IT experience, and a CompTIA Security+ CE certification, with responsibilities spanning troubleshooting, system installation, device configuration, testing after updates, network maintenance, and end-user training.

Qualifications

• Active DoD secret security clearance is required.
• Minimum of 5 years IT experience.
• CompTIA Security+ CE certification is required.
• NMCI and FlankSpeed experience is required.

Responsibilities

• Provide Level-2/3 IT support and troubleshooting.
• Install systems, define and enforce standards.
• Configure and install telecommunication devices and peripherals.
• Test systems after software updates.
• Monitor performance and troubleshoot network issues.
• Perform network maintenance and security configurations.
• Provide end-user training for Office, iOS, and Windows.
• Set up VTC and teleconference meetings and provide quick assistance.

Skills

IT support

Troubleshooting

SharePoint

L2/L3 support

Education

Security+ CE

Tools

VPN

Office 365

Windows OS

VTC setup

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Customer Support Specialist

Full Time Chesapeake, VA, US

Salary Range: $50,000.00 To $65,000.00 Annually

MI Technical solutions is seeking an experienced IT Customer Support Specialist to provide a full range of IT asset support and perform as the SharePoint site collection administrator/developer:

• Providing Level-2/3 support and troubleshooting to resolve issues.
• System installation; defining, documenting, and enforcing system standards.
• Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
• Conducting testing of systems after software pushes
• Monitoring performance; troubleshooting network problems and outages;
• Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Provide in person or online End-User training for Office, IOS, and Windows systems
• Set up VTC and teleconference meetings for users and provide immediate technical assistance if required

Required Qualifications:

• - ActiveDOD secret security clearance is required to qualify
• - Recent IT experience (5 years preferred)
• -Minimum of current CompTIA Security + Continuing Education (CE) (required)
• -ACTR/CTR experience- NMCI and FlankSpeed experience (required)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.