IT Support Engineer — Growth & Learning (Dallas)

GetJobSmart; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Bridgeway Summit Partners in Dallas, TX is seeking an IT Support Specialist to maintain our technology infrastructure and ensure colleagues have the tools they need. This full-time role focuses on fast, friendly first-line support and collaboration with the IT team to keep systems secure and up to date.

Requirements include a bachelor's in Computer Science or related field, 2+ years IT support experience, and proficiency with Windows and macOS.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 2+ years of IT support experience.
• Proficiency with Windows and macOS environments.
• Familiarity with ITIL frameworks and network security.

Responsibilities

• Provide first-line IT support to employees, addressing hardware and software issues.
• Install, configure, and maintain computer systems, networks, and technology resources.
• Assist with software and hardware upgrades, installations, and repairs.
• Monitor and maintain the performance of IT systems and networks.
• Document and track IT issues and resolutions for continuous improvement.
• Stay up-to-date with latest technology trends and best practices.

Skills

IT support

Network troubleshooting

ITIL

Windows

macOS

Education

Bachelor's degree in Computer Science or related field

Tools

Windows OS

macOS

Job description

Bridgeway Summit Partners in Dallas, TX is seeking an IT Support Specialist to maintain our technology infrastructure and ensure colleagues have the tools they need. This full-time role focuses on fast, friendly first-line support and collaboration with the IT team to keep systems secure and up to date.

Requirements include a bachelor's in Computer Science or related field, 2+ years IT support experience, and proficiency with Windows and macOS.