IT Support Specialist

Pioneer Prime Solutions; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) employer match

Paid time off

Job summary

Pioneer Prime Solutions in Indianapolis, IN seeks an IT Support Specialist to provide Level 1–2 technical support, troubleshoot hardware and software, assist employees, and help maintain our IT infrastructure.

The role requires a bachelor's degree in CS/IT or equivalent experience, strong Windows and Linux knowledge, ITIL familiarity, and good communication. You will install, configure, monitor, and document IT systems, train users, and collaborate with a friendly team.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Proven experience in IT support with strong troubleshooting and problem-solving skills.
• Strong knowledge of Windows and Linux operating systems and networking basics.

Responsibilities

• Provide level 1 and level 2 technical support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and servers.
• Monitor and maintain the performance and availability of IT systems and networks.

Skills

Troubleshooting

Communication

Documentation

Teamwork

Education

Bachelor's degree in CS/IT or related

Tools

Windows OS

Linux OS

ITIL

Networking protocols

Job description

Pioneer Prime Solutions, an established IT solutions company in Indianapolis, IN, seeks a skilled IT Support Specialist for a full-time position. This role involves supporting the company's IT infrastructure and providing technical assistance to employees.

As an IT Support Specialist, you will troubleshoot hardware and software issues, assist users with technical problems, and maintain IT systems. You will also ensure the smooth operation of our IT infrastructure and provide exceptional support to our employees.

You will collaborate with a team of IT professionals in Indianapolis, IN, where the workplace culture is characterized by a friendly atmosphere and a strong emphasis on professional growth. The environment encourages teamwork and knowledge sharing, fostering an atmosphere where employees can learn from each other and contribute to the collective success of the organization. Opportunities for professional development are abundant, with various training programs and certifications available to help employees enhance their skills and advance their careers. The workplace is committed to creating a supportive and inclusive environment where everyone feels valued and respected.

The salary for this position is negotiable, allowing for flexibility and potential increases based on experience and performance. Benefits include comprehensive health insurance that covers a wide range of medical services, retirement plans with employer contributions to help employees save for their future, and paid time off, which typically includes vacation days, sick leave, and holidays, providing employees with the opportunity to rest and recharge.

To be successful in this role, you should have a strong background in IT support, experience with hardware and software troubleshooting, and excellent communication skills. Familiarity with network systems and security protocols is a plus.

What You Will Do:

• Provide level 1 and level 2 technical support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and servers.
• Monitor and maintain the performance and availability of our IT systems and networks.
• Assist in the implementation of new IT systems and technologies.
• Document and maintain IT procedures and policies.
• Train and assist end-users in the effective use of IT resources.

What You Bring:

• A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Proven experience in IT support, with a focus on troubleshooting and problem-solving.
• Strong knowledge of Windows and Linux operating systems, as well as networking protocols.
• Experience with ITIL frameworks and best practices.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.