Product Support Engineer I — Frontline Tech & Customer Care

Mattson Technology, Inc.; Fremont (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Mattson Technology, Inc. is seeking a Product Support Engineer I to provide frontline technical support for customers and internal teams. You will troubleshoot product issues, assist with installations and configurations, and document technical solutions to ensure a positive customer experience.

This entry-level role requires a BS in a technical field and 0-2 years of related experience. You will collaborate with Engineering, Quality and Product Management while maintaining product knowledge and

Qualifications

• Bachelor’s degree in a technical field.
• 0-2 years of related technical support experience.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or ticketing systems.
• Troubleshoot product performance and configuration issues.
• Assist with product installation, setup, and maintenance.
• Document interactions and resolutions in the support system.
• Escalate complex issues to senior engineers as needed.
• Collaborate with engineering, quality, and product management teams.

Skills

Troubleshooting

Root cause analysis

Customer service

Communication

Multi-tasking

Analytical thinking

Education

Bachelor's degree in Engineering/CS/IT/Physics

Tools

Microsoft Office

Job description

Mattson Technology, Inc. is seeking a Product Support Engineer I to provide frontline technical support for customers and internal teams. You will troubleshoot product issues, assist with installations and configurations, and document technical solutions to ensure a positive customer experience.

This entry-level role requires a BS in a technical field and 0-2 years of related experience. You will collaborate with Engineering, Quality and Product Management while maintaining product knowledge and