Frontline IT Support Specialist - Office & Manufacturing

Morton-Industrie; Morton (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Morton Industries is seeking a Help Desk Technician to deliver frontline IT support across offices and producing floors in Morton, IL. You will troubleshoot hardware, software, MS 365, AD/Entra ID, and network issues with a strong focus on customer service and timely resolutions.

Responsibilities include managing service desk tickets, onboarding/offboarding, equipment deployment, inventory, and contributing to IT projects while following security procedures.

Qualifications

• 1–3 years of help desk, desktop support, or related IT experience.
• Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
• Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.

Responsibilities

• Provide frontline remote and onsite IT support across office and manufacturing environments.
• Troubleshoot hardware, software, Microsoft 365, user access, printing, peripheral, and basic network connectivity issues.
• Manage assigned service desk tickets through resolution or escalation, with clear communication and documentation.
• Assist with onboarding/offboarding, account access, MFA, Active Directory/Entra ID, and equipment deployment/recovery.
• Maintain IT equipment inventory and assist with endpoint and asset lifecycle management.

Skills

Customer service

Troubleshooting

Communication

Documentation

Prioritization

Education

Technical education or certifications

Tools

Windows

Microsoft 365

Active Directory/Entra ID

IT ticketing systems

Networking basics

Job description

Morton Industries is seeking a Help Desk Technician to deliver frontline IT support across offices and producing floors in Morton, IL. You will troubleshoot hardware, software, MS 365, AD/Entra ID, and network issues with a strong focus on customer service and timely resolutions.

Responsibilities include managing service desk tickets, onboarding/offboarding, equipment deployment, inventory, and contributing to IT projects while following security procedures.