Frontline IT Support Specialist

MFA Oil; Columbia Township (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Profit sharing

Life insurance and disability coverage

Job summary

MFA Oil Company is seeking an IT Support Analyst to provide day-to-day first-level help desk support for employees across the organization. You will resolve issues related to basic hardware, software, and user accounts and escalate complex requests to the appropriate ITS teams.

The role emphasizes dependable, documented processes to ensure consistent IT service delivery. This full-time position requires strong customer service, clear communication, and the ability to work in a team while

Qualifications

• High school diploma or equivalent.
• One year of experience or education in information technology.
• Experience with desktop and server operating systems including Windows and Microsoft Office Suite products.
• Knowledge of basic computer hardware, including laptops, desktops, tablets, and smartphones.
• Experience in troubleshooting, diagnosing problems involving software and/or hardware.
• Oral and written communication skills.
• Strong customer service skills and ability to build relationships.
• Ability to maintain confidentiality of sensitive information.
• Ability to work in a team and meet overtime needs.

Responsibilities

• Monitor, answer, and respond to IT service desk requests by phone, email, online ticketing, or in person.
• Perform basic information gathering and troubleshooting per documented policy.
• Create electronic support tickets for new end-user requests.
• Direct and escalate 2nd and 3rd tier requests to ITS personnel as required.
• Contact users to follow up on open issues per policy.
• Troubleshoot basic MS Office, Email, User Account, and Printing issues for local and remote users.
• Configure and deploy company-issued mobile devices.
• Travel to remote field locations for emergency installations and maintenance.

Skills

Customer service

Windows OS

Microsoft Office

Troubleshooting

Education

High school diploma

Tools

Windows OS

Microsoft Office Suite

Email systems

Mobile device deployment

Job description

MFA Oil Company is seeking an IT Support Analyst to provide day-to-day first-level help desk support for employees across the organization. You will resolve issues related to basic hardware, software, and user accounts and escalate complex requests to the appropriate ITS teams.

The role emphasizes dependable, documented processes to ensure consistent IT service delivery. This full-time position requires strong customer service, clear communication, and the ability to work in a team while