IT Support Specialist

Nidec Motor Corporation; Brooklyn Heights (OH); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Nidec is seeking an IT Support Specialist to provide frontline technical support across hardware, software, mobile devices, and business applications. You will troubleshoot routine issues, manage tickets, and ensure smooth user experiences while following security policies.

Ideal candidates have 1–3 years in technical support, a high school diploma or GED, and IT-related certifications are a plus. Occasional local travel may be required.

Qualifications

• Education: High school diploma or GED required; IT certs preferred.
• 1–3 years in technical support or service desk roles preferred.
• Experience supporting end users in corporate environments favored.

Responsibilities

• Provide frontline IT support for hardware, software, OS, and devices.
• Troubleshoot and resolve routine end-user incidents with guidance.
• Log, track, and manage tickets with timely updates to users.
• Assist with account resets, access requests, and setup.
• Create and update knowledge articles and documentation.
• Adhere to security, privacy, and compliance requirements.
• Pursue ongoing learning to improve problem-solving skills.

Skills

Customer service

End-user support

Troubleshooting

Communication

Documentation

Team collaboration

Time management

Education

High school diploma or GED

Associate's or Bachelor's degree in IT/CS/IS (preferred)

Tools

Ticketing systems

Windows/macOS basics

Mobile device management basics

Job description

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Nidec is the world’s leading manufacturer of electric motors, drives, and controls, powering nearly everything that spins and moves, from smartphones and household appliances to electric vehicles, factories, data centers, aircraft, and critical infrastructure. Founded in 1973 and headquartered in Kyoto, Japan, Nidec operates more than 300 group companies across 40+ countries, with over 100,000 employees worldwide. Rooted in Japanese craftsmanship and continuous improvement, we combine global capability with local expertise to solve complex challenges and keep the world moving.

Job Description

Role Summary The IT Support Specialist provides frontline technical support to employees across hardware, software, mobile device, and business application environments. This role serves as a primary contact for routine technology-related issues and service requests, helping ensure employees have the tools and support needed to work effectively. The successful candidate demonstrates strong customer service skills, initiative, and accountability while supporting day-to-day technology needs. While working within established support procedures, this role is expected to independently troubleshoot and resolve most routine technical issues, take ownership of assigned requests through resolution, and effectively utilize available resources to identify solutions. More complex or specialized issues are escalated through established support channels. The position also contributes to maintaining support documentation, knowledge resources, and consistent support practices that enhance service delivery and operational efficiency.

Responsibilities and Duties

Technical Support & Issue Resolution

Provide technical support for hardware, software, operating systems, mobile devices, peripherals, and approved business applications. Independently troubleshoot and resolve routine end-user incidents and service requests using established procedures, support tools, and available knowledge resources. Research, diagnose, and resolve common technical issues with limited guidance. Escalate unresolved, complex, or specialized issues to appropriate support teams. Maintain ownership of assigned incidents through resolution and user follow-up.

Incident & Service Request Management

Log, track, prioritize, and manage incidents and service requests using approved ticketing systems. Ensure timely resolution of assigned tickets in accordance with service expectations. Accurately document issue details, troubleshooting activities, and resolutions. Communicate effectively with users regarding issue status, next steps, and resolution outcomes.

User Support & Customer Experience

Deliver responsive, professional technical support to employees across the organization. Assist users with application usage, password resets, access requests, device setup, and technology-related questions. Communicate technical information clearly to both technical and non-technical users. Promote a positive customer experience through accountability, responsiveness, and effective issue ownership.

Device, Application & Account Support

Support desktops, laptops, printers, mobile devices, conferencing technology, and related peripherals. Perform user account maintenance, password resets, and access administration in accordance with security requirements. Install, configure, and troubleshoot approved software and standard business applications. Assist with workstation deployments, equipment replacements, onboarding activities, and technology refresh initiatives.

Documentation & Knowledge Sharing

Utilize service management, remote support, and diagnostic tools to support issue resolution. Follow established support procedures, knowledge articles, and troubleshooting workflows. Maintain accurate documentation of incidents, resolutions, recurring issues, and support activities. Contribute updates and improvements to support documentation, knowledge articles, and troubleshooting guides. Share solutions, best practices, and learned experiences with team members to improve overall support effectiveness.

Security & Compliance

Follow established information security, privacy, and access control policies. Protect company information through adherence to technology and cybersecurity requirements. Identify and report potential security concerns encountered during support activities. Maintain accurate records to support compliance and audit requirements.

Continuous Learning & Development

Build technical knowledge of company systems, applications, and support processes. Participate in training and development opportunities. Apply feedback and learning to improve troubleshooting effectiveness and customer support skills. Demonstrate increasing capability and independence in resolving support issues over time.

Travel and Work Requirements

Occasional local travel (up to 25%) between facilities based on project assignments and support activities.

Qualifications and Experience

Education and Qualifications High school diploma or GED required. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, VMware, or equivalent experience preferred. Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.

Experience 1-3 years of experience in technical support, service desk, desktop support, or a related IT support role. Experience supporting end users in a corporate, manufacturing, service desk, or IT operations environment is preferred.

Core Competencies

• Ability to troubleshoot and resolve routine to moderately complex technical issues
• Strong customer service and end-user support skills
• Effective verbal and written communication skills
• Demonstrated initiative, ownership, and accountability
• Proficiency with hardware, software, operating systems, and support tools
• Strong documentation, process development, and knowledge-sharing capabilities
• Ability to collaborate effectively with team members and business partners
• Strong organizational skills and ability to manage multiple priorities
• Commitment to continuous learning and process improvement
• Understanding of information security, privacy, and compliance requirements

Travel and Work Requirements

Occasional local travel (up to 25%) between facilities based on project assignments and support activities.

Additional Job Details

Equal Employment Opportunity and affirmative action at Nidec Nidec is an Equal Employment Opportunity (EEO) and affirmative action employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

First Shift (United States of America)

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.

Nidec has worked its way up to become the world's No.1 manufacturer of small precision motors. In the process, Nidec has gradually expanded its product lineup to include a variety of small to large motors, application products for machinery, and electronic and optical components. At present, its products are used in a wide range of fields and devices including information and telecommunications equipment, office equipment, home appliances, automobiles, industrial equipment, and environmental energy. "For Everything that Spins and Moves", the Group is creating next-generation drive technologies to meet the needs of the society.