IT Support Specialist — End-User Tech & Service

Nidec; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Nidec is a leading global manufacturer with a broad portfolio of electric motors, drives, and controls. The IT Support Specialist provides frontline technical support across hardware, software, mobile devices, and business applications to ensure employees have the tools to work effectively.

Success in this role requires strong customer service, initiative, and accountability, with the ability to troubleshoot and resolve routine issues independently while escalating complex problems through

Qualifications

• Provide technical support for hardware, software, operating systems, mobile devices, peripherals, and approved business applications.
• Independently troubleshoot routine end-user incidents and service requests using established procedures and knowledge resources.
• Escalate complex issues to appropriate support teams and maintain ownership through resolution.

Responsibilities

• Log, track, and manage incidents and service requests using approved ticketing systems.
• Ensure timely resolution of tickets and communicate status to users.
• Provide user assistance with application usage, password resets, and device setup.
• Maintain and update support documentation and knowledge resources.
• Share solutions and best practices with the team to improve support.

Skills

Technical Support

Customer Service

Troubleshooting

Incident Management

Documentation

Job description

Nidec is a leading global manufacturer with a broad portfolio of electric motors, drives, and controls. The IT Support Specialist provides frontline technical support across hardware, software, mobile devices, and business applications to ensure employees have the tools to work effectively.

Success in this role requires strong customer service, initiative, and accountability, with the ability to troubleshoot and resolve routine issues independently while escalating complex problems through