IT Support Specialist — Manufacturing Tech Enabler

Nidec; Arkansas; Hybride; USD 42 000 - 66 000; Plein temps

Résumé du poste

Nidec in Arkansas is seeking an IT Specialist to handle user support requests across phone, email, chat, and ticketing software. You will diagnose common hardware and software issues, perform routine maintenance, and document resolutions for future reference.

You will work with teammates to maintain service quality, follow security policies, and help improve support processes through clear communication and proactive problem solving.

Qualifications

• High school diploma or GED required.
• Associates in IT preferred.
• Three years IT experience in manufacturing environment preferred.

Responsabilités

• Respond to routine and moderately varied support requests via phone, email, chat, or ticketing system.
• Troubleshoot common hardware, software, and access issues using established procedures.
• Perform standard system or account maintenance activities in accordance with policies.
• Resolve assigned requests independently or escalated issues as needed.
• Accurately document user issues, actions taken, and resolutions in the ticketing system.
• Apply judgment when procedures require minor interpretation or adjustment.
• Ensure tickets are properly prioritized, categorized, and updated through resolution.
• Monitor assigned requests to ensure timely completion.
• Communicate with users and team members on issues requiring explanation or clarification.
• Provide clear status updates and guidance to end users.
• Maintain a professional, service‑oriented approach in all interactions.
• Collaborate with peers and seek guidance from more experienced resources as needed.
• Follow IT policies, security standards, and data confidentiality requirements.
• Identify recurring issues or process gaps and raise observations to supervision.
• Participate in training, knowledge sharing, and team meetings.
• Support ongoing improvement of support processes and documentation.
• Impact is primarily at the team level through quality, accuracy, and timeliness of support.
• Work is generally routine but may require interpretation of standard procedures.
• Issues are typically resolved using established processes or guided escalation.

Connaissances

User support

Troubleshooting

Documentation

Customer service

Multitasking

Formation

High school diploma or GED

Associates in IT preferred

Outils

Ticketing system

Description du poste

Nidec in Arkansas is seeking an IT Specialist to handle user support requests across phone, email, chat, and ticketing software. You will diagnose common hardware and software issues, perform routine maintenance, and document resolutions for future reference.

You will work with teammates to maintain service quality, follow security policies, and help improve support processes through clear communication and proactive problem solving.