IT Support Specialist: Frontline Tech & Service Desk Pro

South Metro Fire Rescue; Colorado; On-site; USD 72,000 - 85,000; Full time

Job summary

South Metro Fire Rescue is seeking an IT Support Specialist in Colorado to serve as the primary technical contact for Technology Services. The role handles incidents, service requests, and technology lifecycle management for district computers and mobile devices.

Responsibilities include frontline user support, documentation, and pro-active problem resolution within established security standards. On-call rotation may apply.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in IT or related field preferred.
• Two years IT support experience required.
• CompTIA A+, Network+, or Microsoft certs preferred.

Responsibilities

• Provide frontline support for Microsoft 365 and district software.
• Troubleshoot incidents and document resolutions in the service desk system.
• Manage endpoint lifecycle including imaging, patching, and deployment.
• Assist with identity management and user access provisioning.
• Support mobile devices and administrative tasks as needed.

Skills

Customer service

Troubleshooting

Documentation

Communication

Education

High school diploma

Associate's degree preferred

Tools

Microsoft 365

Mobile device management

Patch management tools

Job description

South Metro Fire Rescue is seeking an IT Support Specialist in Colorado to serve as the primary technical contact for Technology Services. The role handles incidents, service requests, and technology lifecycle management for district computers and mobile devices.

Responsibilities include frontline user support, documentation, and pro-active problem resolution within established security standards. On-call rotation may apply.