IT Support Specialist: Frontline Tech Help & Troubleshooting

Service Core inc.; Youngstown (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Service Core inc. is seeking an IT Support Specialist to serve as the first point of contact for IT issues across multiple locations. You will assist coworkers with troubleshooting, install new users, and participate in technology projects.

You will respond to requests via phone, email, and tickets, document resolutions, and escalate complex problems. A strong grasp of Microsoft 365 and AD is needed.

Qualifications

• A high school diploma is required.
• Equivalent industry certification, experience and/or a college degree is acceptable.
• Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected.
• Experience with Microsoft Office and PC repairs is preferred.
• Excellent written and verbal communication skills with customers at all levels.
• Experience supporting Microsoft 365 (Outlook/Teams/OneDrive) and basic account administration.
• Familiarity with Active Directory user/group management, password resets, and access changes.
• Valid driver’s license and ability to travel between sites.

Responsibilities

• Provides first point of service technical IT support to the entire workforce across multiple locations.
• Responds to routine support requests via phone, email and IT tickets.
• Documents resolutions and escalations in the internal ticketing system.
• Researches and routes complex requests to appropriate personnel.
• Maintains and troubleshoots company PC applications and hardware.
• Maintains phones, voicemail, and call routing issues.
• Manages hardware and software shipping, receiving, and inventory.
• Handles off-hour support via cell phone.
• Troubleshoots printing and scanning hardware/software issues.
• Coordinates with vendors for trouble calls.
• Assists end users with software, hardware and networking issues.
• Provides IT training for new and existing staff.
• Gains knowledge of software applications (Credible, Osnium, CorrectTech).
• Assists in evaluating, recommending, and implementing technology projects.
• Performs other duties as assigned.

Skills

Communication skills

Microsoft Office

Microsoft 365

Active Directory

Customer service

Education

High school diploma

Certifications/college degree

Tools

Credible

Osnium

CorrectTech

Job description

Service Core inc. is seeking an IT Support Specialist to serve as the first point of contact for IT issues across multiple locations. You will assist coworkers with troubleshooting, install new users, and participate in technology projects.

You will respond to requests via phone, email, and tickets, document resolutions, and escalate complex problems. A strong grasp of Microsoft 365 and AD is needed.