IT Help Desk Specialist: Hands-on Tech Support & Training

Cherry Creek School District

Colorado

On-site

USD 42,000 - 64,000

Full time

11 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings accounts

Flexible spending accounts

Life insurance

Long term disability

Critical illness insurance

Accident insurance

Job summary

Cherry Creek School District is seeking an IT support professional to provide day-to-day technical service and assistance to users on district hardware and software. You will handle help calls, emails, and tickets, analyze problems, manage user accounts, and help protect system security.

This hands-on role emphasizes first-call resolution, troubleshooting, repair, and user training. You will support computers, printers, multimedia equipment, and telephony systems, while documenting solutions and

Qualifications

Associate’s degree in Computer Science/Computer Engineering or equivalent.
Advanced knowledge of typical office equipment such as telephones, copiers, fax machines, email, etc.
Advanced knowledge of Microsoft Office.
Intermediate English language skills.
Advanced oral and written communication skills.
Advanced interpersonal relations and teamwork skills.
Advanced problem-solving skills.
Ability to respond effectively to requests on short notice and to manage multiple priorities.
Ability to work independently and collaboratively with others.
Ability to work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
Ability to learn quickly, prepare detailed notes and reports, and walk users through steps to resolved hardware and software issues.
Technical proficiency with User Directory Services, Office 365, Outlook, Student Information Systems, Business Information Systems, and Telephony systems.
Technical proficiency with microcomputers and hardware repair.
Enthusiasm and a dedication to delivering quality customer service standards.

Responsibilities

Provide information technology support assistance and/or resolve requests from users with problems, service requests, changes, or installations related to computer hardware, software, and technology peripherals. [Daily, 50%]
Support District computers, terminals, printers, peripherals, multimedia, and telecommunications equipment. [Daily, 15%]
Analyze or research requests as necessary and advise user of solutions. [Daily, 10%]
Assist in developing end user documentation and processes for hardware/software support. Maintain records related to repairs. [Daily, 10%]
Assist in maintaining assets, shop facility, and tools. [Daily, 5%]
Assist in identifying widespread/chronic problems with hardware and software programs, secure solutions from Tier 2-3 support, and provide appropriate escalation. [Monthly, 5%]
Perform other related duties as assigned or requested. [Daily, 5%]