IT Support Specialist — Networking & Server Pro

Beyond IT Support; Aurora (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Employee discounts

Health insurance

Paid time off

Job summary

Beyond IT Support in Aurora, Colorado is looking for an IT Support Specialist to assist with technical issues related to Microsoft applications and operating systems. This role offers both onsite and Help Desk support, involving client site visits. Successful candidates will need strong diagnostic and interpersonal skills, a reliable mode of transportation for travel, and familiarity with tools like ConnectWise.

We provide competitive benefits like health insurance, 401(k) matching, and a company car. Join us to enhance customer satisfaction and service efficiency.

Qualifications

• Ability to perform multiple tasks and adapt to changes quickly.
• Strong communication and active listening skills.
• Travel to client locations as needed.

Responsibilities

• Provide IT support for Microsoft applications and operating systems.
• Monitor and respond to service tickets for proactive maintenance.
• Prepare documentation in ConnectWise and maintain system alerts.

Skills

Advanced understanding of operating systems

Interpersonal skills

Diagnostic skills for technical issues

Ability to multi-task

Service awareness of the organization’s key services

Tools

ConnectWise

LabTech

Webroot

Datto

Job description

Beyond IT Support in Aurora, Colorado is looking for an IT Support Specialist to assist with technical issues related to Microsoft applications and operating systems. This role offers both onsite and Help Desk support, involving client site visits. Successful candidates will need strong diagnostic and interpersonal skills, a reliable mode of transportation for travel, and familiarity with tools like ConnectWise.

We provide competitive benefits like health insurance, 401(k) matching, and a company car. Join us to enhance customer satisfaction and service efficiency.