IT Help Desk Specialist — Frontline Support & Growth

All Copy Products; Chandler (AZ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Paid holidays

Life insurance

401k with company match

On-site gym

Rooftop terrace lounge

Team events

Volunteer opportunities

Job summary

All Copy Products is seeking a Tier-1 IT Support Engineer to provide first-level technical support across client sites. You will handle requests via phone, email, and in-person, troubleshoot hardware/software, and maintain strong customer service in a fast-paced environment.

The role focuses on desktop support, productivity platforms, and user account management. Associates degree preferred; IT certifications and Google/Microsoft expertise are valued.

Qualifications

• 2+ years of technical support or IT-related experience (professional or equivalent academic experience).
• Experience troubleshooting Windows and Apple operating systems.
• Experience supporting Google Workspace (Gmail, Drive, Docs, Sheets, Admin Console).
• Exposure to Microsoft Office / Microsoft 365 applications.
• Familiarity with Exchange, printers/scanners, mobile devices, and basic network troubleshooting.
• Previous experience troubleshooting desktops, laptops, and peripheral hardware.
• Exposure to virtual environments is a plus.
• Strong verbal and written communication skills.
• Customer-focused mindset with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively in a team environment and commit to a full-time work schedule.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, ticketing system, and walk-up support.
• Diagnose, research, and resolve technical issues related to hardware, software, and peripherals.
• Troubleshoot and support Windows and macOS operating systems.
• Provide user support for Google Workspace and Microsoft Office / Microsoft 365 applications.
• Support email platforms such as Google Workspace Gmail and Microsoft Exchange.
• Troubleshoot printers, scanners, mobile devices, and basic network connectivity issues.
• Assist with user account administration, including account creation, permissions, security groups, and password resets.
• Install, configure, maintain, and upgrade computer systems, hardware, and software.
• Document incidents, resolutions, and procedures clearly within the ticketing system.
• Escalate unresolved or complex issues to Tier-2 or Tier-3 support teams as appropriate.
• Follow established IT processes, policies, and best practices to meet service level expectations.

Education

Associate Degree in Information Technology or related field

ITIL Foundation (Certification)

CompTIA A+ (Certification)

Network+ (Certification)

Security+ (Certification)

Google IT Support Professional Certificate

2+ years IT support experience

Tools

Google Workspace Admin Console

Microsoft 365 / Office 365

Microsoft Exchange

Ticketing system (help desk)

Windows 10/11

macOS support

Printers/Scanners hardware

Job description

All Copy Products is seeking a Tier-1 IT Support Engineer to provide first-level technical support across client sites. You will handle requests via phone, email, and in-person, troubleshoot hardware/software, and maintain strong customer service in a fast-paced environment.

The role focuses on desktop support, productivity platforms, and user account management. Associates degree preferred; IT certifications and Google/Microsoft expertise are valued.