Frontline IT Support Specialist — Tech Troubleshooter

Socket.dev; Oak Brook (IL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Opportunities for professional growth

Job summary

CD Peacock is seeking an IT Support Specialist to provide first-line technical assistance to employees and ensure reliable operation of company technology systems.

You will troubleshoot hardware, software, network, printers, and mobile devices, set up user accounts with Active Directory and Microsoft 365, and manage support tickets while delivering responsive customer service in a fast-paced environment.

Qualifications

• Associate degree or equivalent work experience.
• 1–3 years of IT help desk or desktop support experience.
• Proficient with Windows 10/11 and Microsoft 365; knowledge of AD, TCP/IP, DNS, DHCP.
• Experience with macOS and mobile devices preferred.
• Certifications: CompTIA A+, Network+, Microsoft preferred.

Responsibilities

• Serve as first point of contact for employee IT support requests via phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, network, printer, mobile device, and connectivity issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, mobile devices, and business applications.
• Create, manage, prioritize, and resolve support tickets per service expectations.
• Set up and manage user accounts using Active Directory and Microsoft 365.
• Assist onboarding/offboarding, including equipment preparation and collection.
• Perform routine system updates, patches, and preventive maintenance.
• Support conference room tech and video conferencing systems.
• Maintain inventory records for IT hardware, software, licenses, and equipment.
• Document troubleshooting procedures and knowledge-base articles.
• Follow information-security policies and promote cybersecurity best practices.
• Escalate complex issues to appropriate resources.
• Occasional support at other CD Peacock locations.
• Perform other IT duties as assigned.

Skills

Windows 10/11

Microsoft 365

Active Directory

Networking basics

SQL databases

macOS support

Mobile devices support

PowerShell scripting

Remote-ticket systems

Certifications (CompTIA A+/Network+/MS

Customer service

Problem solving

Time management

Attention to detail

Education

Associate degree in IT/CS or related field

Tools

Remote-support tools

Ticket-management systems

Job description

CD Peacock is seeking an IT Support Specialist to provide first-line technical assistance to employees and ensure reliable operation of company technology systems.

You will troubleshoot hardware, software, network, printers, and mobile devices, set up user accounts with Active Directory and Microsoft 365, and manage support tickets while delivering responsive customer service in a fast-paced environment.