IT SUPPORT ANALYST

VigorCare Pediatric Services; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

401(k) plan

PTO and holidays

Professional development

Collaborative environment

Job summary

VigorCare Pediatric Services seeks an experienced IT Support Analyst to ensure smooth operation of IT systems and provide exceptional service to staff. You will troubleshoot hardware, software, and network issues, install and maintain systems, and manage user accounts while supporting new technology implementations.

The role emphasizes strong communication, teamwork, and a customer-service mindset in a fast-paced pediatric care environment.

Qualifications

• Bachelor's degree required in CS/IT or related field.
• 3+ years of IT support experience preferred.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network troubleshooting and maintenance.
• Familiarity with Active Directory and Office 365.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support to staff for hardware, software, and network issues.
• Troubleshoot and resolve IT problems quickly and effectively.
• Install, configure, and maintain computer systems and software.
• Perform routine maintenance and updates on IT systems.
• Manage user accounts and permissions.
• Maintain hardware/software inventory and documentation.
• Assist with implementing new technology and systems.
• Develop and maintain IT policies and procedures.
• Provide training and support on new technology.
• Stay up-to-date with technology trends.

Skills

Windows

MacOS

Active Directory

Office 365

Networking

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science or related field

Job description

We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support to our staff and ensuring the smooth operation of our IT systems. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for providing exceptional customer service.

Key Responsibilities:

• Provide technical support to staff for hardware, software, and network-related issues
• Troubleshoot and resolve IT-related problems in a timely and efficient manner
• Install, configure, and maintain computer systems and software
• Perform routine maintenance and updates on IT systems
• Manage user accounts and permissions
• Maintain inventory of hardware and software and ensure proper documentation
• Assist with the implementation of new technology and systems
• Develop and maintain IT policies and procedures
• Provide training and support to staff on new technology and systems
• Stay up-to-date with the latest technology trends and advancements

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in IT support
• Strong knowledge of Windows and Mac operating systems
• Experience with network troubleshooting and maintenance
• Knowledge of Active Directory and Microsoft Office 365
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Benefits:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities
• Supportive and collaborative work environment