IT Specialist - NREC

The Chronicle Of Higher Education, Inc.; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, prescription, dental, and vision insurance

Generous retirement savings program

Tuition benefits

Paid time off and observed holidays

Fitness center access

Free Pittsburgh Regional Transit bus pass

Job summary

The Chronicle Of Higher Education, Inc. is seeking a full-time Systems Administrator in Pittsburgh, PA. The role involves diagnosing hardware and software problems, supporting various technology, and managing service requests efficiently. You will be part of a dynamic team dedicated to operational excellence.

This position offers comprehensive benefits including medical, dental, and vision insurance, retirement savings programs, and more perks, ensuring a supportive working environment for all employees.

Qualifications

• Diagnose hardware and software problems on endpoint computing.
• Manage computer and domain accounts.
• Install computer equipment in offices.

Responsibilities

• Handle first level support of service requests for the Biological and Chemical Innovation Laboratory.
• Support all technology including laptops, desktops, and servers.
• Work with software and hardware vendors to resolve issues.

Skills

Diagnose hardware and software problems

Account management

Technical support for technology

Maintain confidentiality

Job description

At the National Robotics Engineering Center (NREC), every team member plays a vital role in our collective success. Members of our support staff work closely with leadership, technical experts, and one another to keep daily operations running smoothly and projects progressing efficiently. Whether providing technical or operational support, both internally and externally, coordinating events, managing resources, assisting with logistics, or delivering essential administrative services, each contribution is critical to achieving our shared goals.

As part of our versatile team, you will collaborate with world‑class robotics professionals who tackle complex industrial and government challenges and deploy innovative technologies into real‑world operations. Your efforts will have a direct impact on both the efficiency of our operations and the meaningful projects we advance.

Primary Responsibilities

• Account management
• Responsible for handling first level support of service requests for the Biological and Chemical Innovation Laboratory
• Support all technology, including laptops, desktops, servers, printers, networks, and business production software
• Use provided tools to track inventory
• Work with software and hardware vendors to resolve issues
• Use ticketing system and communicate face to face to resolve the needs of the organization
• Be an active participant in a support group with evolving responsibilities in a fast‑paced environment

Required Qualifications

• Diagnose hardware and software problems on endpoint computing
• Manage computer and domain accounts
• Work with commercial and in‑house software to meet requests
• Install computer equipment in offices including computer towers and monitors
• Manage support requests with staff and vendors as well as internal customers
• Must be a U.S. person; this position has access to ITAR information

Additional Job Description Components

• Adaptability and openness to change as the department and organization evolves
• Ability to work well with others and/or as part of a team
• Able to maintain confidentiality with sensitive information, using appropriate discretion
• Close attention to detail and ability to maintain accurate and detailed reports and records
• Work well under pressure with frequent interruptions while meeting deadlines, competency to prioritize work and handle multiple tasks simultaneously

Other Requirements

• Successful pre‑employment background check
• Applicants must be currently legally authorized to work for CMU in the United States; CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity

This position will require work on a variety of projects, including projects that involve military/defense applications and/or are funded by military/defense sponsors.

Benefits

Comprehensive medical, prescription, dental, and vision insurance; generous retirement savings program with employer contributions; tuition benefits; paid time off and observed holidays; life, accidental death, and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team, fitness center access, and more.

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.

Location: Pittsburgh, PA

Job Function: Systems Administration and Support

Position Type: Staff – Regular

Full Time/Part Time: Full time

Pay Basis: Hourly