IT Support Specialist: Field & Help Desk Impact

MFA Oil Company; Columbia (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

MFA Oil Company is seeking an IT Support Analyst to provide day-to-day first-level IT support for employees. The role includes handling basic hardware, software, and user account issues and escalating complex requests to the appropriate ITS teams.

You will follow documented policies and ensure timely service delivery from the company’s IT service desk. Responsibilities include ticket creation, user follow-ups, troubleshooting, and occasional travel to remote field locations for urgent

Qualifications

• High school diploma or equivalent required.
• One year of IT experience or education preferred.
• Experience with desktop and server operating systems including Windows and Microsoft Office Suite products.
• Knowledge of basic computer hardware and peripherals.
• Strong communication and customer service skills.

Responsibilities

• Monitor and respond to IT service desk requests by phone, email, or in person.
• Gather information and troubleshoot per policy.
• Create electronic support tickets for new requests.
• Escalate 2nd and 3rd tier issues to ITS staff as needed.
• Follow up with users on open issues according to policy.
• Troubleshoot basic MS Office, Email, User Account, and Printing issues.
• Provide guidance on ITS policies and procedures.
• Configure and deploy company-issued mobile devices.
• Travel to remote field locations for emergencies and installations.

Skills

Customer service

Troubleshooting

Communication skills

Teamwork

Attention to detail

Education

High school diploma or equivalent

IT coursework or experience

Tools

Windows operating systems

Microsoft Office Suite

Mobile device deployment

Job description

MFA Oil Company is seeking an IT Support Analyst to provide day-to-day first-level IT support for employees. The role includes handling basic hardware, software, and user account issues and escalating complex requests to the appropriate ITS teams.

You will follow documented policies and ensure timely service delivery from the company’s IT service desk. Responsibilities include ticket creation, user follow-ups, troubleshooting, and occasional travel to remote field locations for urgent